Thank you for choosing us SAPAHA PTY LTD for shopping! To ensure you have a smooth shopping experience, please read the following shipping terms carefully.
1. Delivery Area
We provide delivery services throughout Australia, including urban and remote areas. Please note that delivery to remote areas may involve additional charges and longer delivery time.
2. Shipping Costs
Shipping costs will vary depending on your order total, selected shipping method and delivery location. You can view the specific shipping costs at checkout.
3. Processing Time
We promise to process your order within 2 business days. Once shipped, you will receive a confirmation email with a waybill number to help you track the status of your package.
4. Delivery Methods
We work with a number of reliable couriers, including but not limited to Australia Post, TNT and CouriersPlease, to ensure that your order is delivered quickly and safely.
6. Delivery Instructions
Please check the appearance of the package when you receive it. If you find any obvious damage to the package, please be sure to inform the courier before signing for it and contact us within 48 hours so that we can help you.
We are responsible for ensuring the safety of the goods during transportation. If the item you received is damaged during shipping, or you do not receive the item within the estimated delivery time, please contact our customer service team immediately. We will assist you in processing damage claims or re-issuing the item.
7. Return Policy
We provide a 30-day satisfaction guarantee. If you are not satisfied with the purchased goods, you can apply for a return within 14 days. Please make sure that the goods are unused and in the original packaging. Please refer to our return policy page for detailed return procedures.
8. Customer Service
If you have any questions or need further assistance, please feel free to contact our customer service team at the following methods:
Email: omnichannelsupport@sshapehanger.com
Phone: +61 458744023
Thank you for your support and understanding, and wish you a happy shopping!
